Privacy Policy

At Cool Charm Pilates, your privacy is our priority. We are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Cool Charm Pilates is a Pilates studio located in Belgium. Our addresses are:

  • Risstraat 10, 3600 Genk

  • Amerikalei 191, 2000 Antwerp

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us via email at info@coolcharmpilates.com.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, address, phone number, email address.

  • Booking Information: Class schedules, preferences, and payment details.

  • Health Information: Any details voluntarily provided to ensure safe participation in our classes.

  • Technical Data: IP addresses, browser type, and usage data when you visit our website.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To manage class bookings and memberships.

  • To communicate with you regarding updates, schedules, or changes.

  • To ensure your health and safety during classes.

  • To process payments and send invoices.

  • To improve our services and website functionality.

4. Legal Basis for Processing Data

We process your data based on one or more of the following legal grounds:

  • Consent: When you provide explicit consent for specific uses.

  • Contractual Obligation: To fulfill agreements, such as class bookings.

  • Legal Compliance: To meet legal obligations, including tax and accounting requirements.

  • Legitimate Interest: To improve our services and ensure operational efficiency.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers, such as payment processors or booking platforms, who assist us in delivering our services. These providers are contractually obligated to protect your information.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Health-related data: Retained for the duration of your active membership.

  • Payment records: Retained for a minimum of seven years in compliance with Belgian accounting regulations.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Restriction: Request restriction of data processing under certain circumstances.

  • Data Portability: Request a copy of your data in a commonly used format.

  • Objection: Object to data processing based on legitimate interests.

To exercise any of these rights, contact us at info@coolcharmpilates.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised "last updated" date.

Last Updated: 30th of January 2025

Thank you for trusting Cool Charm Pilates. If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us at info@coolcharmpilates.com.